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Welcome to Destination Harley-Davidson®!

BIKE BUYER BILL OF RIGHTS!!!

You have a right to transparent MSRP (Manufacturer Suggested Retail Pricing) found right on our website and in store on our clearly tagged motorcycles! (DSRP stands for Dealer Suggested Retail Pricing.) 

You have a right to never have fees added to your bill of sale in the office where you sign paperwork after already agreeing on a final purchase price on the showroom floor!

You have a right to being presented with payments that include your actual APR (Annual Percentage Rate), rather than being presented with sky high estimates that have nothing to do with your actual credit worthiness!

You have a right to be presented with trade values based on NADA, Kelley Blue Book, National Powersports Auction Pricing (your choice!) that are based in reality and don't require a big dealer markup (DSRP) that you have to fight in order to get your fair trade value!

You have a right to a local owner who supports local causes like Seattle Children's Hospital (through Children's Ride that raised over $200,000 for uncompensated care at Children's Hospital each of the last two summers) and Mary Bridge Children's Hospital (who we've raised well over $100,000 for over the last 20 years) plus many, many more great local causes.

You have a right to the cell phone number and email address of Ed Wallace, Owner, Destination Harley-Davidson of Tacoma and Silverdale (edjr@destinationharley.com). You will be presented with Ed's card with his cell and email at your bike delivery.

You have the right to free pick up and delivery.

You have the right to free coffee and free donuts every Saturday morning of the year.

You have the right to thoughtful and fun events that are about supporting the riding culture.

You have the right to a World Class Harley Owners Group experience that includes a formal introductory class and an MSF (Motorcycle Riding Foundation) Group Riding Class, to put you at ease riding with your new friends!

You have the right to a large Parts and Accessories Inventory, a large Motorclothes and General Merchandise Inventory, accessibility to every new Harley-Davidson that Harley-Davidson is currently producing, a large selection of Pre-Loved Harley-Davidson Motorcycles and expert care in a large, popular and productive Service Department.

You have the right to enthusiastic and knowledgeable service!

Our operating philosophy is to focus on you. We ask you to provide feedback directly to our owner, Ed Wallace filling the contact us form or by calling his direct line at  or by stopping in to see him at the dealerships. Every Thursday at 9:00am, as we've done here for 20 years, Ed runs an all employee meeting where we discuss your feedback and how we can best serve you.

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Latest Reviews

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Josh Renard
5/21/2022
Not sure if youre under staffed in the service department but Im having a hard time even getting in touch with someone. Ive tried going through your website and calling. Riding there just to schedule a maintenance appt would incredibly inconvenient. Ive even texted my salesman and at least he responds but the end result is still the same. No service appointment. (Employee: Andrew Rawson)
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Colten Nixon
5/18/2022
Best experience Ive ever had at a dealership! Julie P. Was very professional and down to earth! She made sure I got the bike I loved without any pressure. My wife and I had our three kids with us (1yr, 7yr 9yr) and the whole team there was great and understanding. 10 out of 10!
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Armando Hernandez
5/16/2022
Overall, good. Its difficult working with insurance companies.
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Jason Holt
5/16/2022
Excellent customer service! (Employee: Scott Stempel)
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Michael Bisogno
5/15/2022
Leroy is the best!!!! He took very good care of me and sold me a beautiful 2022 Sportster and went over the top to deliver my bike on his day off!!!!!! And Lee in the parts department was great ordering the special parts that I wanted to personalize my new bike !!!!!!
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Mike Salazar
5/14/2022
I bought my 21 SGS and found some shipping damage to the bike. The Destination team was already on it. They took care of me. Awesome sales and service. Highly recommend doing business with honest people.
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Ron Brentson
5/13/2022
I have been a customer of Destination Harley Davidson Tacoma for 22 years. It is the only dealer I trust to perform what ever maintenance or troubleshooting issues I may have with any of my bikes. The service department has always gone one step beyond what is required to resolve any issue I might have. The service department is not the only department that stands out at Destination HD however. I am completely comfortable with talking to Nikki in sales about new bike features, improvements on the horizon or perhaps just a chat to see how family is doing. Tara in Motorclothes has always been my go-to sales person for help with motorclothes, safety gear, or any Harley equipment I have seen or am looking for. I trust her judgment implicitly. The Parts Department is always ready to assist with routine maintenance items I may need or an issue I'm not sure how to resolve or what parts I may need. Perhaps what I have found most refreshing about Destination HD is the feeling of inclusion, like you have at a family gathering, each and every visit. When I need something or just want to wander for a while, Deatination HD is where you'll find me. (Employee: Nikki Smith)
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Robert Kebler
5/13/2022
Jake is a great addition to the front service desk, very pleasant and easy to talk to. Always willing to listen and take care of issues we have . (Employee: Jacob Mayo)
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Mark Upchurch
5/12/2022
The tech noticed an unusual noise when he conducted service on my bike. Problem was corrected after it was picked up.
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Aaron Rugh
5/9/2022
Bought a new Low Rider St from Leroy. Being that it was a newly released model, I put $500 down in January and Patiently waited from my bike to arrive from the factory. Leroy killed it with Keeping me well-informed of timeline of delivery and with weekly updates until the bike was available. Leroy went above and beyond in this situation, and Im very pleased with his service. He has a customer for life in me. Aaron R. (Employee: Leroy Johnson)

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