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Welcome to Destination Harley-Davidson®!

BIKE BUYER BILL OF RIGHTS!!!

You have a right to transparent MSRP (Manufacturer Suggested Retail Pricing) found right on our website and in store on our clearly tagged motorcycles! (DSRP stands for Dealer Suggested Retail Pricing.) 

You have a right to never have fees added to your bill of sale in the office where you sign paperwork after already agreeing on a final purchase price on the showroom floor!

You have a right to being presented with payments that include your actual APR (Annual Percentage Rate), rather than being presented with sky high estimates that have nothing to do with your actual credit worthiness!

You have a right to be presented with trade values based on NADA, Kelley Blue Book, National Powersports Auction Pricing (your choice!) that are based in reality and don't require a big dealer markup (DSRP) that you have to fight in order to get your fair trade value!

You have a right to a local owner who supports local causes like Seattle Children's Hospital (through Children's Ride that raised over $200,000 for uncompensated care at Children's Hospital each of the last two summers) and Mary Bridge Children's Hospital (who we've raised well over $100,000 for over the last 20 years) plus many, many more great local causes.

You have a right to the cell phone number and email address of Ed Wallace, Owner, Destination Harley-Davidson of Tacoma and Silverdale (edjr@destinationharley.com). You will be presented with Ed's card with his cell and email at your bike delivery.

You have the right to free pick up and delivery.

You have the right to free coffee and free donuts every Saturday morning of the year.

You have the right to thoughtful and fun events that are about supporting the riding culture.

You have the right to a World Class Harley Owners Group experience that includes a formal introductory class and an MSF (Motorcycle Riding Foundation) Group Riding Class, to put you at ease riding with your new friends!

You have the right to a large Parts and Accessories Inventory, a large Motorclothes and General Merchandise Inventory, accessibility to every new Harley-Davidson that Harley-Davidson is currently producing, a large selection of Pre-Loved Harley-Davidson Motorcycles and expert care in a large, popular and productive Service Department.

You have the right to enthusiastic and knowledgeable service!

Our operating philosophy is to focus on you. We ask you to provide feedback directly to our owner, Ed Wallace filling the contact us form or by calling his direct line at  or by stopping in to see him at the dealerships. Every Thursday at 9:00am, as we've done here for 20 years, Ed runs an all employee meeting where we discuss your feedback and how we can best serve you.

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Latest Reviews

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Herbert Johnston
9/23/2021
I had been looking at the Pan America for a while now. The bike is actually everything I dreamed of, but when it first came out I was hesitant to purchase a brand new design without seeing how it panned out first (Ba-Da-DUM!). As a result, when I finally knew that it was the bike for me, it was virtually sold out nation wide. I had tried other dealers, but no one really seemed to want to even try to help me. I kept being told that the were sold out, that they weren't making them any more, and to wait for next years model. No would put forth any effort whatsoever to even look into it. The mission did indeed seem impossible! The number one selling Adventure-Touring bike in the United States would not be an easy objective! Knowing exactly what I wanted (a Pan America Special any color but orange and cream) I contacted Nikki Smith at Destination Harley-Davidson. I asked her to please take down my information, and let me know if and when something came available. She was hard at work looking for one within the first 5 minutes of our phone call. While still on the phone, she informed me that she found only one in the local area, and explained that if a dealer had one, it was usually already reserved. I told her I was willing to wait, and resigned myself to attempting to build upon that wonderfully overrated virtue called patience. Did I say Mission Impossible?! Well....I should have said Mission Improbable! Or maybe Mission Stand Back and Watch This! Within minutes Nikki found out that the bike was not pre-sold and pounced like a cheetah taking down a baby gazelle!! She let me know that the bike was on the way, and asked me to fill out a credit app online. From there, Nikki and her Finance Manager Derek walked me through the purchase process with ease, giving me a very generous value for my trade in and getting me the payment I want! The whole experience was as smooth as a Swiss watch! The most difficult part for me would be waiting for the bike to arrive! When the call came that it had arrived I went to the store with my trade in. Nikki turned me over to Andrew who was very thorough in going over the bike with me. They then took me down the pathway introducing me to key members of the team to help me with my purchase. Alan in Parts managed to get me a top bag. I was very pleasantly surprised at this, because parts for the Pan America are hard to come by right now. I then met Andrew in the Service Department who went over the few known issues with this new model and how to resolve them should they occur (got 100 miles on the bike so far and NO issues!), and finally Julie in Finance who went over every aspect of the deal with me. At every point I was connected with people who are consummate professionals who really enjoy what they do! It was an awesome experience! The ride home was something I will never forget! This bike is everything I had hoped for and more, and I got it sooner that I dreamed possible thanks to Nikki, Derek, and the gang at Destination Harley-Davidson! I extend to them my heartfelt gratitude and encourage and recommend that anyone looking for their next purchase to check them out! They definitely provided me a refreshing experience in a world where true customer service seems to be a thing of the past! (Employee: Andrew Rawson, Andrew Biernacki, Derek WILKINSON, Julie Packer, Nikki Smith)
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Karen Fujita
9/21/2021
I purchased a 2020 trike in 2019 but lost it when the e-brake decided to release and it rolled into Lake Washington on Halloween of 2020... spooky. Nikki fixed me up with this lovely green 2021 trike and I've nearly recovered from the trauma. Derek waded through all the paperwork to make the transaction as painless, both emotionally and financially, as possible. Thanks! (Employee: Nikki Smith)
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Jason Nichols
9/21/2021
Called on a Tuesday, dropped off on Wednesday, serviced on Thursday and picked up on Friday. Quick and easy and just as promised.
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Jason Hernandez
9/20/2021
This guy got me the bike I wanted. Couldn't be happier.. Andrew kept me updated through the whole process and got me my dream bike thankyou.. (Employee: Andrew Rawson)
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Jeff Anderson
9/19/2021
Good people good deal
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Tonya Roach
9/19/2021
I walked in to maybe purchase an ElectraGlide and then..Leroy said Hey look at this!!! 2016 RK, absolutely beautiful!! Leroy explained everything about this bike and whos it was..( thanks for selling your bike Ed) and showed us the build sheet!! I took it for a test ride and knew right then I had to have it. Everyone worked hard to get us a great deal on my trade in and on the financing. Thank you Leroy for all your help and being honest! Thank you Derek for helping in finance and again thank you Ed for selling your bike..lol. I have shopped at other Harley shops and I can honestly say Destination will now be my go to place for anything I might need!
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Joseph Johnson
9/14/2021
I purchased a 2021 Street Glide Special and i could not be more happy with my bike. I'm a long time rider but first time Harley owner and wish I hadn't waited so long. Andrew showed me a few different options and was more than happy to answer any questions I had The rest of the Destination team from the parts department, finance office and Clothing were also very friendly and more than happy to help me out. Overall, had a great experience and would definitely recommend for anyone to come check them out. (Employee: Andrew Rawson)
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Aj Holm
9/11/2021
Candice was super helpful and kind and knowledgeable.
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Desiree Cohen
9/10/2021
The sales girls were very kind and helpful.
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Caleb Mrowka
9/8/2021
Andrew went above and beyond to keep in touch with me until he found the bike I wanted. He made the process easy and painless. Super stoked on my 21 roadglide special. Everyone that helped were all friendly and seemed like they enjoyed their jobs. (Employee: Andrew Rawson)

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